App Health

Monitor automation performance and system health

App Health provides real-time monitoring and insights into your automation performance and system health. This comprehensive dashboard helps administrators track system performance, identify issues, and optimize automation efficiency.

Overview

The App Health dashboard gives you a quick health overview with real-time error tracking and detailed drill-down insights to help you:

• Monitor System Performance: Track overall system health and identify potential issues
• Automation Health Tracking: View automation success/failure rates and performance metrics
• Error Detection: Get real-time error tracking with detailed diagnostic information
• Performance Optimization: Identify bottlenecks and optimize automation efficiency
• Resource Management: Monitor system resource usage and capacity

Getting Started

1. Open your app

   Click Apps and select the desired app.

2. Open App Health

   Click Overview under App Health in the left navigation menu.

3. Review the health calendar

   Check the calendar view for recent green (success) and red (failure) indicators to get a snapshot of automation performance.

4. Investigate failures

   Click on a failed execution to view its timestamp, triggering entity, and error details. Use this information to diagnose and resolve the issue.

5. Configure alerts

   Set up alert thresholds and notification routing so your team is notified when failure rates or execution times exceed acceptable levels.

6. Establish a review cadence

   Schedule regular reviews — daily health checks and weekly trend analysis — to catch issues early and identify optimization opportunities.

Automation Health

The Automation Health section provides comprehensive monitoring of all automation activities:

Health Metrics

The Overview gives you a quick glance at your automation performance with the following metrics:

• Successful Executions: Count of automations that completed successfully
• Failed Executions: Count of automations that encountered errors
• Performance Trends: Visual calendar view showing automation health over time

Health Calendar

The health calendar provides a visual representation of automation performance over time:

• Green indicators: Successful automation runs
• Red indicators: Failed automation runs
• Daily aggregation: See patterns in automation success/failure
• Monthly overview: Track long-term trends and seasonal patterns

Detailed Automation History

Click on the red squares in the calendar — days with failed automations — to drill into the details for that day. Each entry includes:

• Execution Timestamps: When each automation ran
• Record: The record that triggered the automation
• Automation Name: Which automation was involved
• Automation Status: Whether the run succeeded or failed

For deeper insight into failed automations, see Interventions.

Interventions

The Interventions page lets you investigate failed automations, assign them for review, and track resolution progress. It surfaces key failure statistics at a glance and provides a structured workflow for triaging errors.

Summary Cards

At the top of the page, four cards provide a real-time snapshot of automation failures:

• Needs Review: Total number of interventions awaiting investigation
• New in Last 24h: Recent failures with a comparison to the previous period
• Error Rate (7d): Percentage of failed runs over the last seven days, along with total run count
• Most Errors: The automation with the highest failure count, helping you prioritize fixes

Active Interventions

Below the summary cards, the Active Interventions table lists every failed automation run with the following details:

• Status: Current triage state (e.g., Needs Review)
• Assigned To: Assign a team member to investigate the failure
• Record: The record type and source that triggered the automation
• Automation & Action: The automation name and the specific action that failed
• Error: The error message describing what went wrong, with Resolve and Ignore actions

Use the search bar and the All Statuses and All Assignees filters to narrow down the list. For bulk operations, select multiple interventions and use Mark All As Resolved or Ignore All.

Best Practices for App Health Monitoring

Regular Monitoring

• Daily Health Checks: Review automation health metrics daily
• Weekly Performance Reviews: Analyze trends and identify optimization opportunities
• Monthly Capacity Planning: Assess system capacity and growth requirements
• Quarterly Performance Audits: Comprehensive review of automation efficiency

Proactive Maintenance

• Error Prevention: Use error patterns to prevent future issues
• Performance Tuning: Optimize slow-running automations
• Capacity Management: Plan for system growth and peak usage
• Documentation Updates: Keep automation documentation current

Alert Management

• Threshold Setting: Configure alerts for critical performance metrics
• Escalation Procedures: Define response procedures for different alert types
• Notification Routing: Ensure alerts reach the appropriate team members
• Alert Fatigue Prevention: Balance alert sensitivity with usefulness

Integration with Automation System

App Health integrates seamlessly with the Automation System to provide:

• Unified Monitoring: Combined view of automation design and performance
• Context-Aware Insights: Performance data linked to specific automation configurations
• Optimization Recommendations: Actionable suggestions based on health data
• Troubleshooting Support: Direct links from errors to automation configuration