General Troubleshooting

Common issues and solutions for the Elementum platform, including bulk imports on Snowflake-backed objects and GraphQL API configuration.

Use this guide to diagnose and resolve common issues on the Elementum platform. If your issue is not covered here, contact Elementum Support.

Bulk Import on Snowflake-Backed Objects

To bulk import on an object that is based on a Snowflake table, Elementum must be granted the correct permissions to create and update records in Snowflake. If these permissions are missing, the import will continue to fail silently — no error is displayed in Elementum.

1. Verify Snowflake Permissions

   Confirm that the Elementum service account has been granted CREATE and UPDATE privileges on the target Snowflake table.

2. Retry the Import

   Once the correct permissions are in place, re-run the bulk import.

Triggering a GraphQL API

To trigger a GraphQL API from Elementum, configure the request with the following settings:

1. Set the Method to POST

   GraphQL APIs require the POST HTTP method.

2. Enter the GraphQL Endpoint URL

   Set the URL to the GraphQL endpoint you want to call.

3. Choose JSON as the Body Format

   Select JSON as the body format and enter the GraphQL payload.

4. Set the Response Type to JSON

   Configure the response type as JSON to properly parse the result.