Help & Resources

Get help and support for Elementum

Need Help?

We’re here to help you get the most out of Elementum. Here are the best ways to get support:

Platform Status

Check real-time platform health and subscribe to incident notifications

Support Policy

Review our customer support policies, response times, and system availability

Email Support

Contact our support team directly to report issues or request features

Connect AI Agents to the Docs

Give Cursor, Claude, ChatGPT, and other AI tools live access to the Elementum docs via MCP

Launch Your Learning Path

Self-paced, role-based training paths to get your admins and app builders up and running

Documentation Feedback

Send suggestions, corrections, and ideas for improving these docs

AI Docs Assistant

The AI Docs Assistant is an in-platform chat tool that answers questions about Elementum features and surfaces how-to guidance without leaving your workspace.

What you can do with the Docs Assistant

• Ask natural-language questions about Elementum features, configuration, and best practices
• Get how-to guidance and informational content pulled directly from the Elementum documentation
• Browse Quick-link topics to jump straight into the most popular articles
• Follow up on previous answers within the same chat session for additional context

Open the Docs Assistant

1. Click the Help icon in the Elementum navigation bar.
2. Select a Quick-link topic to view a popular article, or type a question into the chat to start a conversation.

Be specific when asking questions. Including the feature name, the action you’re trying to take, or an error message helps the assistant return the most relevant guidance.

Documentation Feedback

Help us improve the docs by sending suggestions, corrections, and ideas to [e-mail]. Screenshots and links to specific pages are always welcome.

Here are the kinds of feedback we’re looking for:

• Flag what’s unclear — Found a confusing paragraph or a missing step? Send it our way — even a screenshot helps.
• Suggest examples — Have a workflow pattern other partners would benefit from? We want it in the docs.
• Report doc bugs — Broken links, code that no longer matches the UI, outdated screenshots — please report them.
• Share use cases — Tell us where Elementum is fitting into your stack so we can document the patterns that matter.

For product issues or platform incidents, use Email Support instead. The documentation feedback inbox is for the docs site itself.

Self Help Resources

Getting Started

Follow our quick start guide to get started with a new app.

API Integration

Need help integrating with our API? Check out our API documentation for detailed guides and examples.

Troubleshooting

Experiencing issues? Visit our troubleshooting section for common problems and solutions.

Response Times

• Email Support: We typically respond within 24 hours during business days
• Documentation: Available 24/7 for self-service support
• FAQ: Answers to common questions in the FAQ section

Before Contacting Support

Check Platform Status First: Before reaching out to support, always check our Platform Status Page to verify if there are any known platform issues or maintenance activities that might be affecting your experience.

To help us assist you faster, please have the following information ready:

• Your Elementum workspace URL
• A clear description of the issue you’re experiencing
• Any error messages you’re seeing
• Steps to reproduce the problem
• Your browser and operating system information