Welcome to the Elementum Support section. Here you’ll find troubleshooting guides, frequently asked questions, and resources to help you resolve issues and get the most out of Elementum.

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Quick Help

FAQ

Find answers to frequently asked questions about apps and workflows

Contact Support

Get personalized help from our support team

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Troubleshooting Guides

Date & Time Handling

Resolve issues with date and time formatting, timezones, and calculations

Stage User Setup

Configure and troubleshoot user setup in staging environments

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Common Issues

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Data & Integration Issues

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Workflow & Automation Issues

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User & Access Issues

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Getting Help

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Self-Service Resources

1

Check Documentation

Search our comprehensive documentation for answers to your questions.
2

Review FAQ

Browse frequently asked questions for common issues and solutions.
3

Use Troubleshooting Guides

Follow step-by-step troubleshooting guides for specific problems.
4

Search Community

Check our community forum for solutions shared by other users.

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Contact Support

Email Support

Send us a detailed description of your issue

Community Forum

Connect with other users and share solutions

Live Chat

Get real-time help during business hours

Training Sessions

Schedule personalized training for your team

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Before Contacting Support

To help us assist you more effectively, please gather the following information:

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Support Hours & Response Times

  • Email Support: 24/7 with response within 24 hours
  • Live Chat: Monday-Friday, 9 AM - 6 PM EST
  • Community Forum: 24/7 with community-driven responses
  • Emergency Support: Available for critical issues affecting business operations

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Additional Resources

Documentation

Comprehensive guides and tutorials

API Reference

Technical documentation for developers

Best Practices

Proven strategies for success

Release Notes

Latest updates and new features

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Feedback & Suggestions

We’re constantly improving our support resources. If you have suggestions for:
  • Additional troubleshooting guides
  • FAQ topics
  • Documentation improvements
  • Feature requests
Please let us know at feedback@elementum.com or share your ideas in our community forum.